Terms & Conditions

Please read these terms carefully before placing your order. They explain how sizing is confirmed, our no-return policy, and how to report a damaged product. By ordering from ONEE, you agree to these terms.

01 Placing an order

All products listed on our website are shown with real photographs. Once you place an order, it is processed and shipped the same way as any standard online order.

We do not offer Cash on Delivery (COD). All orders must be paid for in full, online, at the time of placing the order.

02 Size confirmation call

Before your order is dispatched, our team will call you to verify your size against the product you’ve ordered. This is a standard step on every order

This call exists to catch any sizing mismatch before the product leaves our hands — once dispatched, sizing is considered confirmed and accepted by you. Please make sure you’re reachable on the phone number provided at checkout so this call doesn’t delay your order.

03 No returns, no exchanges, no COD

We do not accept returns or exchanges for reasons of personal preference, change of mind, or sizing issues — sizing is confirmed with you over a call before dispatch, so it cannot be disputed afterward. We also do not offer Cash on Delivery; full payment is required online at the time of order.

04 Exchange for damaged products only

The only exception to our no-return, no-exchange policy is a genuinely damaged or defective product. To be eligible for an exchange:

You must record a video of the unboxing and the damage immediately upon receiving the product — not after a day or any delay.
Send us this video over WhatsApp as soon as you notice the damage, on the same day of delivery.
Claims made after the day of delivery, or without unboxing video proof, will not be accepted.
Once your video proof is reviewed and the damage is confirmed as genuine (manufacturing defect or transit damage), we will arrange an exchange for the same product.
Damage caused after delivery, or normal wear and tear, is not covered.

05 Sizing accuracy

Each product page lists size details and measurements for that piece. Please check these carefully before ordering. The pre-dispatch confirmation call (Section 2) is your opportunity to double check fit with our team — once you’ve confirmed sizing on that call and the order is dispatched, the size is considered accepted and cannot be disputed later.

06 Payment

Full payment is required online at the time of placing your order. We do not offer Cash on Delivery (COD) on any order.

07 Order processing & delivery

Once your order is placed and payment is confirmed, we process it like any standard online order. We will call you to confirm sizing (Section 2) before dispatch, and keep you updated on shipping status through WhatsApp.
Please place your order with enough lead time before your wedding date, especially during peak wedding season (October to February), when shipping volumes are higher.

08 Product photos & colour variation

We try to photograph every product as accurately as possible. Slight variations in colour may still occur due to lighting, photography, and differences between screens. These are not considered defects or grounds for return.

09 Changes to these terms

We may update these terms from time to time to reflect changes in how we operate. The version published on this page at the time of your order will apply to that order.

Questions about your order or these terms? We’re happy to walk you through
anything before you book.