Privacy Policy
We collect only what we need to process your order, confirm your size, and deliver your lehenga — and to talk to you about it on WhatsApp or by phone. This page explains what we collect, why, and how we keep it safe.
01
What we collect
When you place an order with us, we may collect:
- Your name, phone number, and WhatsApp contact details
- Your delivery address
- The product and size you’ve ordered
- Any unboxing or damage video you send us, if you raise an exchange request
- Payment confirmation details (we do not store your card or bank details — these are handled directly by our payment gateway, Razorpay)
- Basic website usage data (such as pages visited) through standard analytics tools
02
How we use it
| Information | Why we collect it |
|---|---|
| Name & contact details | To communicate about your order and coordinate delivery |
| Size & product ordered | To confirm your size with you by call before dispatch |
| Unboxing / damage video | To verify a genuine damage claim and process an exchange |
| Delivery address | To ship your order to you |
| Payment confirmation | To confirm and process your order |
We do not use your information for anything beyond fulfilling your order and following up with you about it — for example, sharing updates on your order status, or letting you know about new collections if you’ve expressed interest in hearing from us.
03
WhatsApp & phone communication
We use WhatsApp and phone calls to confirm your size before dispatch, share delivery updates, and handle any exchange requests. By placing an order, you agree to be contacted on the number provided regarding your order. We do not send promotional messages without your interest first being expressed.
04
Who we share information with
We do not sell or rent your personal information to anyone. We share information only with:
- Our internal order processing team, to fulfil your order
- Our payment gateway (Razorpay), to process payments securely
- Courier or delivery partners, to ship your order to you
05
Damage claim videos
If you raise a damage exchange request, the unboxing video you send us is used solely to verify the claim. We do not share this video outside our internal team, and we do not post it publicly without your separate, explicit permission
06
Cookies & website data
Our website uses basic cookies to help it function properly, such as keeping your cart working during checkout. We may also use analytics tools to understand how visitors use our site, so we can improve it. This data is anonymous and not linked to your personal details. You can manage or disable cookies through your browser settings at any time.